How Valet Storage Works
Say goodbye to industrial warehouses and weekend truck rentals. We bring your storage unit to your door, professionalise the packing, and return your items whenever you need them.
1. Get Your Quote
Get Your Quote
Choose your plan based on how much space you need. Our transparent pricing means no hidden fees or surprise costs.
2. We Collect
We Collect
Our professional specialists arrive at your doorstep, help you load your items, and document everything for your digital inventory.
3. Stored Securely
Stored Securely
Your items are kept in our high-end, temperature-controlled facility. Each unit is monitored 24/7 with domestic-grade security.
4. Request Back Anytime
Request Back Anytime
Need your items back? Just tap 'Request Delivery' in our app. We'll bring your boxes back as soon as tomorrow morning.
What actually happens on collection day
No surprises at the door. This is the whole procedure, including the bits our team will not do.
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You pick a date and a window
Morning (08:00–12:00), afternoon (12:00–17:00) or evening (17:00–20:00). We confirm the window in advance and tell you who is coming.
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Someone over 18 needs to be there
To hand the items over and sign for them. It does not have to be you — a housemate, a partner or a building manager is fine, as long as you have told us.
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We carry from your door
Our team does the lifting from inside your home to the van. We will not dismantle furniture, remove doors, or carry anything where doing so is unsafe.
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Everything is photographed and scanned in front of you
Each box gets its photograph and its QR scan before it goes in the van, so the record of what we took and what condition it was in is made while you are standing there.
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You sign it off
On the driver's device, or by one-time PIN. The job is not marked complete until every box is scanned, photographed and signed for.
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It takes about as long as you would think
Roughly a quarter of an hour per box, plus half an hour of setup. A dozen boxes is a morning, not a day.
How you know we haven't lost it
Handing your belongings to a stranger is the hard part of this service. The answer is not a promise — it is a record that is written as things happen and cannot be quietly rewritten afterwards.
One permanent code per box
Every box carries a QR label in the form SBX-0000-A0. It is generated once, tied to that box, and never reused for anything else.
Every scan is written down
Each scan creates a record that cannot be edited or deleted afterwards — who scanned it, when, and what changed. Nothing about your box moves silently.
Photographed at both ends
At least one photograph when we collect and one when we deliver, timestamped and tied to the job, so condition is a matter of record rather than of argument.
A shelf position, not a pile
Each box is given a location on the racking when it lands. Retrieval is a scan against a known position, not a search through a stack.
Getting your things back out
Storing is the easy half. This is the half you will use over and over.
Request it in your account
Pick the boxes — or, for catalogued boxes, the individual items — choose a date and a window, and confirm the address.
Next business day as standard
Requests placed before 12:00 come back the next business day. Same-day delivery is available for an extra charge where we have the capacity.
One item, not the whole load
If a box was catalogued when we collected it, you can ask for a single item out of it and leave the rest with us.
No warehouse visits
We do not offer walk-in access to the facility. Everything comes to your door — that is the point of the service.
What we can and cannot store
Worth two minutes now rather than a turned-away collection later. If a prohibited item turns up on the day we will arrange its return, and we may charge for the trip.
Happily stored
- Furniture and mattresses
- Clothing, bedding and linen
- Books, files and documents
- Kitchenware and appliances
- Sports gear, bikes and boards
- Business stock and equipment
- Tools and hobby equipment
- Framed art and mirrors
We cannot take
- Perishable food, of any kind
- Live animals or plants
- Firearms, ammunition or explosives
- Flammable or corrosive substances
- Anything illegal
- Anything that smells or attracts pests
We ask that you do not send cash, jewellery or irreplaceable documents. If you do, they are held entirely at your own risk, and most household insurance policies will not cover them while they are in storage.
Billing, in plain terms
Billed monthly, in advance
You pay for the boxes and items you actually have with us. Add or remove boxes and the bill follows on the next cycle.
No minimum term
There is no lock-in and no notice period. Prepay three, six or twelve months if you want the discount — that is a choice, not a condition.
Cancelling brings everything home
Tell us to stop and we return your items within two business days of the final collection charge being settled. Nothing is held hostage.
We talk to you before anything stops
If an account falls more than 30 days past due we may pause new deliveries, but you can still see everything you have with us, and we will have contacted you first.
Everything you need to know
Insurance, turnaround times, packing materials and the small print — answered before you have to ask.
Start Storing Today
Join Cape Town's most trusted valet storage service.